FAQ

How long will it take for my order to arrive?

We aim to despatch orders the next business day, which will usually mean that in the mainland UK, you will receive your oder within 3 days. With the Post Office under considerable strain at the moment, please allow 5 days before making contact to enquire about your order.

If there is an unexpected or unusual delay in processing your order, we will be in touch to update you.

 

Why do you only ship to the UK?

We're working on ways to get our fantastic EGX products to our global community of fans as soon as possible, but for now to make sure that we can offer the service you deserve at a price that we think is fair, we can only offer shipping to the UK. We'll update you as soon as international shipping is available.

 

Do you have a size guide for your t-shirts and hoodies?

Yes, yes we do...

T-Shirts

Sizes

Width (CM) Length (CM)

S

46 71

M

51 74

L

56 76

XL

61 79

2XL

66 81

 

Hoodies/Jumpers

Sizes

Width (CM) Length (CM)

S

49 69

M

54 71

L

59 74

XL

64 76

2XL

69 79

 

 

What's your returns policy?

If your product has arrived damaged or is faulty, we'll gladly refund you. Please get in touch with us to start the return process. 

At the current time however, as we're offering limited editions of products we cannot return or refund orders in the case that the size in incorrect. 

 

Are shipping costs included when calculating discount/promotion eligibility?

Your eligibility for a promotion that requires a minimum spend does not include shipping costs. So the items in your basket need to be more than or equal to the target amount prior to shipping costs for you to qualify.

 

Im an NHS staff member or key worker do you offer any discount?

If you are an NHS employee, or qualify as a key worker in the UK, we'd like to extend to you a 10% discount in our store. To prove your eligibility for this for contact merch@egx.net and we will be in touch with more instructions.